Last updated: 11 September 2026
Refund policy
What happens if you change your mind, for each of the things you can buy here.
01
The subscription
Access to the Amphitheatre costs 5 USD a month and can be cancelled at any time from the billing page. There is nothing to claim and no notice period.
Cancelling stops the next payment. It does not refund the month you are in, and you keep access until that month ends. If you delete your account instead, the subscription is cancelled immediately and access ends at once, so cancel first if you want the rest of the month you have paid for.
02
Consultations and the guided journey
A consultation or a guided journey that has not yet been delivered can be refunded in full. Write to us and say so.
Once a session has taken place it is delivered and is not refundable. If you need to move a session, use the reschedule link in your booking confirmation rather than cancelling, and give us reasonable notice.
If a session cannot go ahead because of us, you can have it rescheduled or refunded, whichever you prefer.
03
If you are a consumer in the EU or the UK
You normally have 14 days to withdraw from a purchase made online. You keep that right for anything not yet delivered.
For access to the recorded library, the right ends once you start watching, because that is digital content supplied immediately with your agreement. Until you start, you can still withdraw.
04
How to ask
Write to personalitybarcode@gmail.com from the address on your account and tell us what you bought and what you would like to happen. There is no form to fill in.
Approved refunds go back to the card or account you paid with. How quickly it appears is up to your bank, and is usually a few working days.
A refund ends the access it paid for. Refunding a consultation closes the parts of your Hero's Path it opened, and refunding a month of the Amphitheatre closes the library.